Easy Return Policy

At Vitacare, your satisfaction is our top priority. We understand that sometimes things don’t go as planned— a product might not be what you expected or you may change your mind after purchase. That’s why we’ve created a simple, transparent, and hassle-free return policy to ensure your shopping experience remains worry-free.

Eligibility for Returns

We accept returns under the following conditions:

• Incorrect Product: If you receive a product different from what you ordered.
• Damaged Product: If the item arrives in a broken, leaked or defective condition.
• Expired Product: If the item received is past its expiration date.
• Change of Mind: For unopened and unused items in original condition and packaging (Conditions apply).

Please note: Due to the nature of hygiene, health and personal care products, not all items are eligible for return once opened or used.

Return Window

You can request a return within 7 days of receiving your order. After 7 days, returns may not be accepted except in the case of defective or expired items.

Return Conditions

To qualify for a return, the item must:

• Be unused and in its original packaging.
• Be accompanied by the original invoice or proof of purchase.
• Be in a resalable condition (for change of mind cases).

How to Initiate a Return

Contact Our Support Team: Reach out to us via phone, email or live chat with your order number and reason for return.

Verification & Approval

Our team will verify your request and guide you through the return process.

Pickup or Free Delivery

Depending on your location, we will arrange for a pickup or request you to drop the address again for a free delivery.

Inspection & Refund/Replacement

Once the returned item is received and inspected, we will issue a refund or send a replacement, as per your preference.

Refund Policy

• Refund Method: Refunds will be made to your original payment method— bKash, Nagad, Card or via store credit.
• Refund Timeline: Please allow 5–7 business days for processing after we receive the returned item.

Non-Returnable Items

To ensure safety and hygiene, the following items are not eligible for return unless they arrive damaged or defective:

• Opened personal care items or beauty products
• Baby food, supplements or formula food
• Items with broken seals or removed packaging
• Items bought on final sale or promotional offers

Important Notes

• Items sent back without prior authorization will not be accepted.
• Returns outside of Dhaka city may take longer (Sometimes 10 to 15 days) to process due to logistics.
• We reserve the right to refuse returns that do not meet the above criteria.

We're Here to Help

Our dedicated 24/7 customer support team is always available to assist you throughout the return process.

Need Help?

📞 +8801766665641, +8801332549836, +8801332549840

✉️ info@vitacare.com.bd

Shop with Confidence

With Vitacare’s Easy Return Policy, you can enjoy peace of mind knowing that your satisfaction is guaranteed.