24/7 Customer Support

At Vitacare, we believe that excellent customer service is just as important as the quality of the products we deliver. That’s why we’re proud to offer 24/7 Customer Support— ensuring you can reach us anytime from anywhere, for a smooth and satisfying experience.

Whether you have questions about a product, need help placing an order or require after-sales assistance, our dedicated Customer support team is always ready to assist you.

What We Offer

We offer exceptional customer service that prioritizes your satisfaction and peace of mind. Our dedicated customer support team is always open to support you every step of the way.

Round-the-Clock Assistance:

Our customer support team is available 24 hours a day, 7 days a week— including weekends and public holidays. No matter when you reach out, we’ll be here to help you.

Multichannel Support Access

Choose the communication method that suits you best:

📞 Phone Support: Speak directly with our friendly support assistants for any kind of instant help.
💬 Live Chat: Get real-time responses on our website.
📧 Email Support: Send us your queries anytime at info@vitacare.com.bd– we usually respond within a few hours.
💬 WhatsApp & Social Media: You can also message us on our official social channels for quick replies.

Order & Delivery Support

Track your orders, confirm delivery status and update delivery information or report issues with your package— all in one place.

Product Inquiries

Need help choosing the right product? Looking for usage guidelines or safety instructions? Our team is trained to answer all your product-related questions with clarity and care.

Returns, Refunds, & Replacements

If you need to return a product or request a refund or replacement, our friendly support assistants will guide you through every step of the process—efficiently and transparently.

Why Choose Vitacare Support?

Our team is trained to provide accurate information, quick solutions and genuine assistance tailored to your needs. With Vitacare, you're not just a customer; you're a priority.

Fast Response

We aim to respond to most queries within 30 minutes during peak hours and even faster during off-peak.

Real People, Real Help

Our team is made up of real, trained human beings— no frustrating answer or automated replies.

Trained in Product Knowledge

From Beauty to baby care and household cleaning, our customer support team is well-versed in our full product range.

Customer Satisfaction First

Your happiness is our priority. We don’t close a case until you’re fully satisfied or informed.

How to Reach Us

Getting in touch with Vitacare is simple and hassle-free. You can contact our customer support team via phone, email, social media channels or through the contact form on our website.

Customer Care Hotline