Privacy Policy

At Vitacare, we respect your privacy and are committed to protecting all the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.vitacare.com.bd or communicate with our services.

 

Information We Collect

  • Personal Data: Name, phone number, email, delivery address and payment details.
  • Account Information: Login credentials, order history, wish list.
  • Device & Browsing Data: IP address, browser type, cookies, pages visited.
  • Communication Records: Emails, messages and call logs from customer service interactions.

 

How We Use Your Information

  • To process and deliver your orders.
  • To personalize your shopping experience.
  • To provide customer support.
  • To send order updates, newsletters and promotions.
  • To prevent fraudulent transactions.
  • To improve our website functionality and content.

 

Data Protection & Security

We implement the highest security standards to keep your data safe:

  • Encrypted data transmission (SSL)
  • Secure payment gateways
  • Restricted data access only to authorized personnel
  • Secure checkout systems

 

Third-Party Sharing

We never sell your information. However, we may share limited data with:

  • Courier services for delivery purposes
  • Payment service providers for transaction processing
  • Regulatory bodies if required by law

 

Data Retention

Your data is retained for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

 

Your Rights 

You have the right to:

  • Access your data
  • Request corrections or deletions
  • Opt-out of marketing communications